Privacy
How we handleyour information.
This notice explains what happens to the details you send us through this website. Last updated: September 2026.
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Controller
The Website Office is the data controller responsible for personal information submitted through this website. - 02
Information we collect
When somebody contacts us or submits a website through Refine My Site, we may collect:- name
- email address
- phone number
- company or business name
- website address
- information about the proposed project
- any other information voluntarily supplied in the enquiry
When somebody submits an enquiry, we may also receive basic referral and campaign information showing how they reached the website, such as the referring site or search engine and the page they arrived on, so we can understand which channels generate enquiries. - 03
Why we use it
We use this information to:- respond to enquiries
- review websites submitted through Refine My Site
- provide requested information or proposals
- discuss and potentially enter into a client relationship
- maintain records of enquiries and client communications
- protect the website from spam, abuse and security threats
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Lawful basis
Where somebody asks us about our services or requests a proposal, processing may be necessary in order to take steps at their request before entering into a contract.We may also process enquiry information on the basis of our legitimate interests in operating, protecting and developing The Website Office and responding to prospective customers.We do not sell personal information. - 05
Service providers
We use selected third-party providers to operate the website and communications, including:- Netlify for website hosting and infrastructure
- Google Workspace for business email
- Resend for transactional website enquiry notifications
These providers may process information on our behalf in accordance with their own security and data protection obligations. - 06
International transfers
Some service providers may process information outside the United Kingdom.Where this occurs, we rely on appropriate safeguards required by UK data protection law, where applicable. - 07
Retention
General website enquiries that do not lead to a client relationship will normally be retained for up to 12 months.Where an enquiry leads to work being undertaken, relevant records may be retained for longer where necessary for contractual, accounting, tax, legal or legitimate business purposes. - 08
Cookies and analytics
The Website Office does not currently use non-essential advertising or tracking cookies.Essential technologies required for the website to operate may still be used.If non-essential analytics, advertising or tracking technologies are introduced in future, this notice and any required consent mechanism will be updated. - 09
Your rights
Depending on the circumstances, UK data protection law may give you rights including:- access to personal information we hold about you
- correction of inaccurate information
- deletion of information
- restriction of processing
- objection to certain processing
- data portability
To exercise a right, contact: hello@thewebsiteoffice.co.uk - 10
Complaints
If you have concerns about how your personal information is handled, please contact us first so we can try to resolve them.You also have the right to complain to the UK Information Commissioner’s Office (ICO). Website: https://ico.org.uk - 11
Changes
We may update this privacy notice from time to time.Last updated: September 2026